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FAQ

The Ins And Outs of Our Cleaning Services

  • Do I need to be present for cleanings?
    No, you do not need to be present for cleanings. We understand that our clients have busy schedules, and we strive to make our services as convenient as possible. Our professional cleaning team is fully trained and trustworthy, ensuring that your home or office will be cleaned to the highest standards even if you are not there. If you prefer to be present, you are more than welcome to stay. Otherwise, simply provide us with access instructions, and we will take care of the rest. Your security and satisfaction are our top priorities, and we will ensure your property is treated with the utmost respect and care. If you have any special instructions or concerns, please feel free to let us know when you book your appointment. We are here to accommodate your needs and provide you with a hassle-free cleaning experience.
  • How do I book a cleaning appointment?
    Visit Our Services Page: Go to our Services Page. Browse through our cleaning packages and select the one that best fits your needs. Click on the "Book Now" button next to your chosen service. Follow the prompts to select your preferred date and time. Confirm your booking details and submit your appointment request. Fill Out a Form: Visit our Booking Form page. Complete the required fields with your contact information, preferred date and time, and specific cleaning needs. Submit the form, and one of our representatives will get back to you shortly to confirm your appointment.
  • Are your prices negotiable?
    Our prices are carefully calculated based on the information you provide regarding the scope and specifics of the cleaning services you need. This allows us to ensure fair and transparent pricing for all our customers. While our standard prices are generally fixed, we do offer occasional promotions and discounts. Additionally, if you have unique requirements or are booking large-scale services, we encourage you to contact us directly to discuss your needs. We may be able to offer a customized quote that aligns with your specific circumstances.
  • What is your cancellation policy?
    We understand that plans can change unexpectedly. To accommodate your needs while managing our schedule efficiently, we have established the following cancellation policy: Rescheduling: You may reschedule your appointment at any time up to 24 hours before the scheduled time without any penalty. Please contact us at 561-396-9935 or email us at boyntonbeachcc@icloud.com to reschedule your appointment. Cancellation: If you need to cancel your appointment, please do so at least 24 hours in advance to avoid any fees. Cancellations made within 24 hours of the scheduled appointment time will incur a 15% cancellation fee. This fee helps us cover the costs associated with the short notice and allows us to compensate our staff accordingly. We appreciate your understanding and cooperation. If you have any questions about our cancellation policy or need to make changes to your appointment, please do not hesitate to contact us. We are here to assist you.
  • What is included in your standard cleaning?
    Our standard cleaning service is designed to keep your home or office looking its best with a comprehensive clean of the most commonly used areas. Here’s what you can expect from our standard cleaning: Living Areas: Dusting of all surfaces, including furniture, shelves, and decorations Vacuuming carpets and rugs Sweeping and mopping hard floors Cleaning windowsills and baseboards Emptying trash bins Kitchen: Cleaning and sanitizing countertops, sinks, and faucets Wiping down exterior surfaces of appliances (fridge, oven, microwave, etc.) Cleaning the stovetop and range hood Wiping down cabinet fronts Sweeping and mopping the floor Emptying trash bins Bathrooms: Cleaning and sanitizing toilets, sinks, bathtubs, and showers Wiping down mirrors and fixtures Cleaning countertops and cabinet fronts Sweeping and mopping the floor Emptying trash bins Bedrooms: Dusting all surfaces, including furniture and decorations Vacuuming carpets and rugs Sweeping and mopping hard floors Making beds (if linens are provided) Cleaning windowsills and baseboards Emptying trash bins General: Cobweb removal Dusting ceiling fans and light fixtures Spot cleaning walls and doors If you have specific cleaning requests or areas you would like us to focus on, please let us know when you book your appointment. We are here to customize our services to meet your needs and ensure your complete satisfaction.
  • What are your hours of sevice?
    Our service hours are designed to accommodate a variety of schedules, ensuring that we are available when you need us. Here are the details of our operating hours: Monday to Friday: Opening Time: 8:00 AM Closing Time: 8:00 PM Saturday: Opening Time: 9:00 AM Closing Time: 3:00 PM Holidays: Our service hours may vary on public holidays. Please check our website or contact us directly for specific holiday hours. If you need assistance outside of these hours, we offer 24/7 support through our online help center, where you can find answers to common questions, submit a support ticket, or open a chat. Feel free to reach out to us during our service hours for any assistance you may need. We are here to help!
  • What is included in a Deep Cleaning?
    Our deep cleaning service goes beyond the standard cleaning to tackle areas that often get overlooked and provide a more thorough and detailed clean. Here’s what you can expect from our deep cleaning service, in addition to the standard cleaning tasks: Living Areas: Detailed dusting of all surfaces, including hard-to-reach areas Cleaning behind and under furniture Cleaning interior windows and window tracks Cleaning blinds and curtains Polishing wood furniture Kitchen: Deep cleaning of the inside of the oven and refrigerator Cleaning and sanitizing inside and outside of cabinets and drawers Scrubbing and disinfecting all kitchen surfaces Cleaning behind appliances Degreasing stove hood and filters Bathrooms: Scrubbing tile grout and shower tracks Deep cleaning and sanitizing all fixtures and surfaces Cleaning and disinfecting inside cabinets and drawers Cleaning exhaust fans and light fixtures Polishing chrome fixtures Bedrooms: Detailed dusting of all surfaces Cleaning under the bed and behind furniture Cleaning inside closets and drawers Washing walls and baseboards General: Washing walls and baseboards throughout the home Cleaning air vents and ducts Removing cobwebs from high corners and ceilings Cleaning and polishing light fixtures A deep cleaning service is ideal for spring cleaning, preparing for special events, or when you need a more intensive cleaning session to refresh your living or working space. If you have any special requests or areas you would like us to focus on, please let us know when booking your appointment. We are here to meet your needs and ensure a sparkling clean environment.
  • Are you insured?
    Yes, we are fully insured. The safety and security of our clients and their property are of utmost importance to us. Our comprehensive insurance coverage ensures that you or your property are protected in the unlikely event of any damage or accidents occurring during our cleaning services.
  • What services do you offer?
    We offer a variety of services based on your need. A few of our services are: Standard cleaning Deep Cleaning Move In/Out Cleaning Office/Retail Cleaning Post-Construction Cleaning Medical Office Cleaning +and more Please feel free to reach out to us for more information on any additional services you may need and our team will work with you.

Billing & Pricing

Tailored Cleaning Packages to Suit Your Needs

Accepted Payment Methods

Our pricing is transparent and tailored to your specific cleaning needs. We offer competitive rates and customizable packages to accommodate various budgets and requirements.

Cancellation Policy

We understand that plans may change. Please notify us at least 24 hours in advance to avoid any cancellation charges. Your satisfaction is important to us, and we strive to provide flexibility and understanding.

Satisfaction Guarantee

We are committed to delivering exceptional cleaning services. If you are not completely satisfied with the results, we will re-clean the area at no additional cost. Your satisfaction is our top priority.

our company

Contact Information
Operating Hours

Mon - Fri: 8am - 5pm
​​Saturday: 8am - 3pm
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© 2024 Boynton Beach Cleaning Company

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